Eagle Eye FAQ's

Eagle Eye Background

1) What does your company specialize in?
Eagle Eye Networks is a security and operations video management company. Eagle Eye Networks provides an on-demand security and operations VMS in conjunction with a surveillance video API platform.
Eagle Eye Cloud Platform

2) Does it work with other VMS systems?
The Eagle Eye Security Camera VMS is a standalone system that does not work with other VMS systems.

3) How secure is my data in your cloud?
Eagle Eye Networks utilizes Complete Privacy Encryption, technology implemented in the Eagle Eye Security Camera VMS and Eagle Eye Video API Platform that encrypts and keeps the video private and secure. All data undergoes bank-level encryption at rest and during transmission, keeping it secure from beginning to end.

Eagle Eye Camera Compatibility

1) What cameras are compatible with the Eagle Eye platform?
The Eagle Eye Security Camera VMS is compatible with a large number of ONVIF and analog cameras. We are constantly adding new cameras to the list – check our current list of compatible cameras here.

2) What if I have existing analog cameras?
No problem! We work with the majority of analog cameras. There’s no need to do a complete overhaul of your analog system if you aren’t ready, the Eagle Eye Security Camera VMS has built in encoders that will work with your existing analog cameras. If you know you will be moving towards digital in the future, the Eagle Eye system is a great transition as it works with both analog and IP cameras.

3) What’s the difference between IP and analog cameras?
IP Cameras are the new generation of digital cameras. Analog cameras are the older generation cameras with a similar quality to a VCR. While analog cameras are fairly inexpensive, the picture quality often leaves a lot to be desired. The new digital IP Cameras provide better pictures as well as many additional capabilities such as analytics and wireless options.

4) Do you work with PTZ cameras?
We do work with a number of PTZ cameras. We need to check our camera compatibility to see if your camera is included.

5) Do you work with wireless cameras?
We do work with a number of wireless cameras. We need to check our camera compatibility to see if your camera is included

6) My cameras aren’t on your list, what do I do?
Contact us and let us know which cameras you’re using; we’ll get started on making it work for you.

Using the Eagle Eye Security Camera VMS

1) What hardware is needed?
We have an on-site appliance, the bridge. Additionally, while some of our models have a built in PoE component, we recommend using a PoE switch for the models that do not.

2) What is the bridge?
The bridge is our cloud-managed on-premise appliance that connects the cameras to the Eagle Eye data center where the video is stored. The bridge buffers the video in case the internet connection goes down. The bridge also does the encryption, data de-duplication, bandwidth management, motion analysis, and compression of the video.

3) Do I have to download anything?
No download needed. Plus, we manage updates for the bridge remotely, so no effort from the user is required.

4) What kind of Internet bandwidth do I need?
We recommend 400 kbps per IP camera. This is not a rule, however. Our system is flexible and there are many different settings that can be adjusted to make our system work with your upload bandwidth. Read this for an in-depth look at bandwidth, along with some examples.

5) How many locations can I have to use the Eagle Eye VMS?
As many as you want. In fact, the Eagle Eye VMS is ideal for multiple locations.

6) What’s the maximum number of users for the Eagle Eye VMS?
There is no maximum number.

7. How do I access my video?
From the web or our dedicated mobile apps.

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